DELIVERY INFORMATION

At Woodlands Furniture, we aim to provide a reliable and efficient delivery service. Please read the following information carefully before placing your order.

DELIVERY AREAS

We currently deliver to mainland UK only.

Delivery is FREE within a 40-mile radius of WF17 6JS.

For deliveries outside the 40-mile radius, an additional delivery charge of £30 per item is payable upon delivery.

Certain locations, including the Scottish Highlands and specified postcodes stated within our product descriptions, may incur a higher delivery charge. Please contact us before placing your order for an accurate delivery quotation.

HOW YOUR FURNITURE IS DELIVERED

Our furniture is fully assembled at our factory before transportation.

Very large items, such as wardrobes, may be specifically designed and manufactured in separate sections to allow them to be safely transported and taken into your property.

Our standard service is doorstep delivery.

If you would like the couriers to take your furniture into a room of your choice, this can be requested for an additional fee per item. Please leave a message with your order requesting this service, and we will advise you accordingly.

Please ensure there is sufficient access for the furniture you have ordered, including through doorways, hallways, staircases and any tight turns.

All furniture is shrink wrapped. If you require corner protectors to be applied then this must be arranged prior to delivery of the item. 

DELIVERY TIMESCALE

As our furniture is handmade to order, our standard delivery timescale is approximately 6-12 weeks.

Once a delivery date has been arranged, we will notify you in advance by email.

Please be aware that delivery dates and times are estimates and cannot be guaranteed. Although delays are uncommon, circumstances outside our control may occasionally affect the delivery schedule.

STANDARD DELIVERY

Once your order has been placed and confirmed, we will contact you by telephone or email to arrange an estimated delivery date.

Standard deliveries normally take place Tuesday to Friday.

Unfortunately, we cannot guarantee a specific delivery time or accommodate every customer's preferred delivery day.

In some circumstances, your order may be delivered by one of our approved third-party couriers.

WEEKEND DELIVERY

A weekend delivery service may be available upon request.

If you require weekend delivery, please place your order and then contact us by telephone or email, or leave a message with your order requesting weekend delivery.

Weekend delivery is subject to availability and may incur an additional charge.

Please contact us for further information regarding weekend delivery options.

IMPORTANT DELIVERY TERMS

PLEASE READ THIS SECTION CAREFULLY BEFORE PLACING YOUR ORDER.

While we make every effort to deliver your furniture on the estimated delivery date, we cannot guarantee a specific delivery date or time.

Unforeseen circumstances can occasionally occur, including vehicle problems, traffic conditions, adverse weather, previous deliveries taking longer than expected, or other circumstances outside our reasonable control.

If we are unable to complete your delivery on the estimated date, we will contact you as soon as reasonably possible and arrange an alternative estimated delivery date.

Any delivery date or time provided is an estimate only and time shall not be of the essence of the contract.

Where a delay occurs due to circumstances outside our reasonable control, Woodlands Furniture cannot accept responsibility for consequential losses or expenses resulting solely from the delay, except where required by applicable consumer law.

These delivery terms are intended to clearly explain how our delivery service operates and do not affect your statutory consumer rights.

By placing an order, you will be required to confirm that you have read and accepted our Terms & Conditions and Delivery Terms & Conditions.

FACTORY DUST & CLEANING

All of our furniture comes directly from the factory. As a result, there may occasionally be a small amount of wood dust or manufacturing residue inside or around the furniture.

We strongly recommend that customers wipe down and clean the furniture before use, particularly the inside of wardrobes, drawers and cupboards, before storing clothing or other personal belongings.

This is a normal result of the manufacturing and handling process and does not indicate that the furniture has been previously used.